- Natalia 31 | 06 октября 2015 в 22:05Сообщение в теме Окажу бесплатную помощь в диспутах (спорах) - 16
Помогите пожалуйста,открыт спор,далее обострен(не получила заказ вообще) в деталях спора написали вот это:
Thank you for contacting Aliexpress. I am sorry to hear that you haven't received your order
According to the shipping information, the package has been shipped out by the seller and it iscurrently in transit. Your buyer protection won’t end until the dispute is closed. As the tracking information may not be updated on time, please wait inpatience and confirm with us whether you have received the goods by 02/10/2015. We kindly suggest you need positively negotiate with your seller regarding this dispute.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.
PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.
Your understanding and cooperation will be appreciated.
AliExpress Case Management Team
Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.
Что делать дальше?