Сразу коротко
Покупатель порядочный, диспуты открываю крайне редко, покупок много, аккаунт с 2012 года
Подобная ситуация, с такой суммой впервые
15 июня оплатил Xiaomi mi mix2 за $360, продавец вроде надежный
https://eternalteam.ru.aliexpress.com/store/103919?spm=a2g0s.9042311.0.0.3da233ed2QmaiG
22 июня трек RB...SG показал статус "экспорт"
Depart From Original Country
【8】Hand over to airline
и до сих пор тишина, пробивал его на 20 площадка по отслеживанию посылок, но...
...
до закрытия заказа осталось 5 дней
ЧТО ДЕЛАТЬ?
Просить продлить или после закрытия, сразу открыть диспут?
Сумма не детская, нервы на пределе...
...
продавца мучаю уже неделю, по поводу "где посылка", диалог получился шикарный:
Я
Hello my friend
51 days have passed since payment was made
This is a very expensive product
I did not receive it and do not know where it is, the package is not tracked
If I do not receive it before August 18, 2018
I will open a dispute
ОН
Sorry for the late reply .
Pls do what we suggest you,this is the only way to solve the problem
1)We suggest go to your post office to check why they didn't delivery or delivery faild . If they package didn't arrive yet . You contact your local post office to complain and get the case number and the document with local post stamp. If without the case number and document ,the shipping company can help you little.
2)Then please contact the service of Aliexpress, because we shipped by Aliexpress standard shipping,so Aliexpress is responsible for the shipping. With the case number and the document ,Aliexpress will check it for you.
here is the link:
https://helppage.aliexpress.com/buyercenter/index.htm#center
3) Your money is in the Aliexpress standard so they will refund you,About shipping, it is always out of our control ,so you have to contact them and provide the documents as their requirement.
Я
Was today in the post office, the department manager checked the track number, but the premise was not import into Russia, therefore there is no information at the postal service
ОН
Did you get any documents to provide for us ?
Я
Which documents?
The owner of the parcel is the sender, I can not make the request, I do not have the documents for the parcel, I'm just the recipient
Moreover, the parcel does not exist on the territory of Russia, there is no import to the country
ОН
We suggest go to your post office to check why they didn't delivery or delivery faild . If they package didn't arrive yet . You contact your local post office to complain and get the case number and the document with local post stamp. If without the case number and document ,the shipping company can help you little.
Я
I will repeat again, the post office of russia checks parcels for the tracker on the official site (www.pochta.ru), the site says that the parcel did not enter the territory of Russia (see upload files), this is the end of the dialogue with the postal manager.
Any applications and inquiries for the search of a parcel, under the law, can be submitted only by the sender of the parcel
What stamp, what document, if the package did not receive the import status from another country?
The owner of the package is only the seller, and only the seller can receive documents
Do you understand?
ОН
Please ask your post office for evidence and not just search online. Ali needs paper documents. Please understand .
Я
Evidence of what?
What kind of documents? I only have the track number of the parcel, which does not exist in Russia
What's next?
ОН
We shiped your parcel by Aliexpress standard shipping,our platform will provide protection for us. If you didn't get your pakage in time or your pakage is lost,the platform will give the compensation to both of us .So don't worry ,my dear friend. Please wait more days .
If the delivery time is over and you still haven't received , please open a logistics dispute. At that time . we will arrange a refund for you.
Я
well i will wait still