Здравствуйте. Подскажите пожалуйста. Товар в пути уже 130 дней(последнее изменение состояния было 13 августа). Открыла спор - продавец деньги возвращать не хочет аргументируя это тем, что товар отправлен. Обострила спор и мне пришло такое письмо:

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The current status of your claim is: "Awaiting the other party's response". Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60289965263490 to check the status of your case. If you have evidence or proposal to provide, please click "Respond Now".

Dear Svetlana Pusan,

Thank you for contacting Aliexpress. I am sorry to hear that you are not satisfied with your order 63086645803490.

The tracking number shows the goods are in transit, we'll ask seller to contact shipping company to confirm the status of package within 5 calendar days. Please kindly understand that we need time to collect evidence or proposal from your Seller for a better understanding of the situation. We kindly suggest you need positively negotiate with your seller regarding this dispute.

If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.

PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

Your understanding and cooperation will be appreciated.

Best regards,

shang

AliExpress Case Management Team

Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

В английском я не особо сильна и буду благодарна если кто-нибудь мне подскажет что дальше делать. ^_^

Help! Уже почти месяц висит в одном статусе. RL025205606CN Как быть? Написать продавцу, или это нормально?

Помогите пожалуйста. Уже почти месяц висит в одном статусе. RL025205606CN