а мне понравилось, поздравляю с редизайном

здравствуйте, подскажите - что делать...

12 ноября оплатил заказ, посылка зависла на экспорте(RO931517205CN), начал спор, обострил, система ответила:

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.

The current status of your claim is: "Awaiting the other party's response". Please log in to http://trade.aliexpress.com/issue/issueDetail.htm?issueId=60937285276842 to check the status of your case. If you have evidence or proposal to provide, please click "Respond Now".

Dear Dmitry Vladimirov,

Thank you for contacting Aliexpress. I am sorry to hear that you haven't received your order 70923237396842.

Due to the busy holiday season, packages to Russia, Ukraine, Canada, Israel, Belorussia and Spain might have been delayed. As is described on our website, full refunds for non-on-time-delivery orders are not available for the following circumstances: Other exceptional circumstances outside the control of AliExpress.com. (Please refer to: http://www.aliexpress.com/buyerprotection/seller_guaranteed.html#1) . For this reason, we have extended the Seller’s Guaranteed Delivery Time by 20 calendar days for these orders guaranteed time within 60 days. This applies to all escalated disputes orders that were sent during 2015/11/11 to 2015/12/11. We apologize for any inconvenience this logistics delay may have caused and appreciate your patience and kindly request you to wait until 07/02/2016. We fully understand your feeling on this matter and appreciate your cooperation and understanding. We hope you will continue to enjoy shopping with AliExpress.According to the shipping information, the package has been shipped out by the seller and it is in transit. Please wait in patience and confirm with us when you have received the goods. We kindly suggest you need positively negotiate with your seller regarding this dispute.
If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.

PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team

Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

не пойму - я должен что-то ответить или от продавца ждут комментов?

Здравствуйте, подскажите - что делать при обострении диспута?

Товар завис на экспорте уже 75 дней: UA456291013YP

Продаван ранее сказал что у него нет инвойса - sorry, we haven't invoice,thank you

Площадка после обострения дала 3 дня и такое сообщение:

Dear Dmitry Vladimirov,

Thank you for contacting Aliexpress. I am sorry to hear that you are not satisfied with your order 65517090766842.

The tracking number shows the goods are in transit, we'll ask seller to contact shipping company to confirm the status of package within 3 calendar days. Please kindly understand that we need time to collect evidence or proposal from your Seller for a better understanding of the situation. We kindly suggest you need positively negotiate with your seller regarding this dispute.

If you have received the goods in good condition, please cancel this claim and confirm order received. If we don't receive any feedback about the product problems after the goods are delivered, we will release the payment to your seller based on the delivery information.

PS: If there’s any agreement reached with the supplier before this case is closed, please provide your supportive evidence on the complaint center. Or AliExpress shall have the right to proceed to handle the Claim based on the supporting documents available and/or the settlement terms reached in the Order Messages within the Time Limit between the Buyer and the Supplier.

Your understanding and cooperation will be appreciated.

Best regards,

AliExpress Case Management Team

Please note that when you cancel the claim, we will assume you agree to release the payment to the seller.

dddoc писал(а): Если товар заказан в период с 1.12.2014 по 31.01.2015, то просите продавана продлить срок доставки дней на 20-25. За 5 дней до истечения нового срока требуйте от продаван полный возврат, в случае отказа - открывайте спор.

Пасиб за совет.

Запросил у продавана инвойс - в ответ: sorry, we haven't invoice,thank you + продлил защиту на 30 дней.

Подождёмс

Здравствуйте, подскажите пора открывать спор или подождать недельку?

Трек UA456291013YP

upd: товар в пути 53 дня, защита - 60.